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Technical support
Most of our customers are covered by a one year warrantee
After which, we offer an optional 3 tier support contract
All support contracts cover unlimited telephone and online support.
- Labour only costs approx 10% of original hardware cost.
- Standard contract covers parts and unlimited on site support.
Approx 15% of initial hardware cost
- Fully inclusive covers accidental damage also.
Approx 25% of initial hardware cost
Customers without warrantee or Contract must prepay by ordering a
Callout payment prior to a technicians visit.
Any additional time or parts required will be invoiced separately.
Times below cover an ordinary Breakdown type call Which on average would take
one hour.
If you require additional time such as New training, pleas book additional
hours as required.
| Technical Support payments |
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Click on Map for full size |
Southport & Ormskirk
Within 12 miles of Southport
One hours travel plus one hours support |
£95.00 Plus VAT
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| Preston, Greater Manchester, Fylde, Cheshire, Up to 50
Miles from Southport 2 hours Travel plus one hours Support |
£140 Plus VAT
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| Cumbria, west Yorkshire. Staffordshire, Leeds,
Wakefield, Sheffield up to 100 miles
from Southport 4 hours travel Plus on hours support |
£190 Plus VAT
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| Call out charge Scotland, Birmingham or further than 100
miles form Southport 6 hours travel plus 1 hours support |
£290 Plus VAT
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| Additional hours required for retraining. Excluding
travel time paid for above. |
£ 50 per hour Plus VAT
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Please book your travel time and one hour as per prices
above, then add as many hours as you require for re-training. Stock
Module normally 4 hours
Basic price changing, menu creation etc. 3 hours |
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